Supply Chain Executive

We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires strong coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement.

1. Return & Ticket Operations

Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.

Ensure timely closure of open tickets as per defined SLAs.

Coordinate with customers, field teams and logistics partners for smooth resolution.

2. Reverse Logistics & Pickup Coordination

Accelerate return pickups by proactively coordinating with logistics partners.

Track pickup status and ensure timely movement of return goods.

Follow up on pending pickups and escalations.

3. Inventory & Receiving Management

Maintain inventory visibility for all returned assets.

Support a streamlined receiving process by ensuring accurate inwarding of return materials.

Minimize inventory discrepancies through proper reconciliation and verification.

4. Faulty Returns & Assessment

Ensure timely processing of faulty returns.

Coordinate inspection, assessment, repair, or replacement actions.

Ensure proper and timely assessment of returned goods.

5. Data & Reporting

Maintain record visibility for all return transactions.

Prepare daily/weekly/monthly return and closure reports.

Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.

Identify process bottlenecks and recommend corrective actions.

2–5 years in operations, reverse logistics, customer support operations, warehouse returns,

or repair/replacement management.

Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.

Strong coordination and follow-up skills

Excellent communication Skill

Experience in ticketing / CRM systems

Inventory reconciliation and record management

Proficiency in Excel / Google Sheets

Analytical mindset with reporting skills

Ability to manage multiple return cases simultaneously