Staff Customer Success Manager (R6249)

Hybrid

Posted 3 months ago

Hivemind Solutions Division

AI summary

The Staff Customer Success Manager will lead a small team to ensure Hivemind Enterprise customers achieve their goals, involving significant travel for client engagements and managing account health from onboarding to renewal.

Eligible from: US only

Job Description

Job Description:

This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders!

Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work.

The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals.

Responsibilities

What you'll do:

Build and maintain strong relationships with customers

Act as the primary point of contact for customer onboarding, training, offboarding and renewals

Develop and implement customer success plans

Conduct regular reviews to ensure customers are achieving their goals

Collaborate with sales and product teams to address customer needs and feedback

Own and drive contract renewal

Collaborate with sales to expand revenue in a land and expand motion

Requirements

Required qualifications:

Bachelor's degree in business, engineering, or a related field.

8+ years of experience in customer success or account management.

3+ years of experience working with large enterprise customers.

Proven experience in revenue renewal and retention for multi-million-dollar contracts.

Experience working in a startup environment.

Excellent communication and project management skills.

Strong problem-solving skills and the ability to think strategically.

Ability to work in a fast-paced, dynamic environment.

Preferred qualifications:

Strong understanding of AI and robotics technology.

Experience building and running a small customer success team at a startup.

Familiarity with the defense aviation industry.

Familiarity with developer facing software products.

Certification in project management.

Certification in customer success management.

Experience in supporting customers for new products.

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About the job

Posted on: Aug 18, 2026
Job type: Full-time
Location: Washington, D.C.Hybrid

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Staff Customer Success Manager (R6249)

AI summary

Job Description

Responsibilities

What you'll do:

Requirements

Required qualifications:

Preferred qualifications:

Ready to Apply?

About the job

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