Spanish Customer Advisor for High-End Home Appliances - Remote In Greece

Mercier Consultancy MD is excited to offer a position for a Spanish Customer Advisor for High-End Home Appliances, available for remote work from Greece. This role is ideal for individuals who are passionate about customer service and have a keen interest in high-quality home appliances. As a Customer Advisor, you will assist our Spanish-speaking clients with inquiries, product information, and support, ensuring they have a delightful experience.

Key Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and live chat regarding high-end home appliances.
• Assist customers in selecting the right products based on their needs and preferences.
• Address inquiries and resolve any issues related to product functionality, features, and warranties.
• Build rapport with clients to enhance customer satisfaction and loyalty.
• Document customer interactions and maintain accurate records in the CRM system.
• Stay updated on product knowledge, specifications, and industry trends to provide informed support.

• Fluency in Spanish (both written and spoken) is required; English proficiency is a plus.
• Previous experience in customer service or a related field is preferred.
• Strong communication skills and a customer-oriented mindset.
• Ability to explain product features and benefits clearly and effectively.
• Detail-oriented and capable of handling multiple tasks simultaneously.
• Proficient in using CRM systems and standard office software.
• A passion for home appliances and a desire to provide exceptional service.