Snaplogic Support Engineer

Key Responsibilities

• Provide L2/L3 support for SnapLogic integrations and data pipelines.
• Monitor integration jobs, scheduled tasks, and production interfaces.
• Investigate and resolve integration failures, data issues, and performance bottlenecks.
• Perform root cause analysis (RCA) and implement corrective actions.
• Support API integrations, REST/SOA services, and file-based interfaces.
• Troubleshoot data transformation, mapping, and routing issues.
• Work closely with business users, application teams, and external vendors to resolve incidents.
• Support deployment activities and post-release validations.
• Monitor error queues, logs, and alerts to ensure integration stability.
• Create and maintain support documentation, knowledge articles, and operational runbooks.
• Participate in on-call support and production issue management.

Required Skills

• 3+ years of experience in Application Support or Integration Support.
• Hands-on experience with SnapLogic pipelines and workflows.
• Good understanding of ETL, data integration, and API concepts.
• Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
• Strong SQL skills for data validation and troubleshooting.
• Experience with incident management and ticketing tools such as ServiceNow or Jira.
• Good understanding of integration monitoring and error handling.
• Strong analytical and problem-solving skills.

Preferred Skills

• Experience with ERP, CRM, WMS, or Supply Chain applications.
• Exposure to cloud platforms such as AWS or Azure.
• Knowledge of API Management and middleware platforms.
• Experience with scheduling, automation, and batch processing.
• Familiarity with warehouse and logistics business processes.