Site Manager, New Haven, #109

On-site

Posted about 2 months ago

Field Operations

AI summary

The Site Manager will lead site operations and a team of Shift Leads and Field Operations Associates, ensuring efficient delivery and customer satisfaction. This role requires strong leadership and conflict resolution skills in a fast-paced environment.

Eligible from: Unclear~4h overlap with peak hours (5pm - 3am) expected

Job Description

Gopuff is seeking a self-starting and entrepreneurial Site Leader to join the operations team. The Site Leader role is an intense and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Lead and Field Operations Associates overseeing the site’s operations as well as a team of independent Driver Partners. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.

Responsibilities

Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems

Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.

Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved

Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports

Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews

Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records

Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume

Create and implement plans to improve the financial performance of the facility

Responsibilities

Plans, directs, and is accountable for all site operations including, deliveries, inventory, equipment, and systems

Fanatically drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.

Builds and delivers productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Site Leaders to balance labor

Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the store by analyzing and interpreting reports

Implements and monitors Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews

Develops and implements action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records

Teaches and trains the site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume

Creates and implements plans to improve the financial performance of the site

Maintains overall appearance in accordance with marketing and merchandising guidelines, while providing a great customer shopping experience through efficient and reliable retail operations management

Creates a customer-first culture/environment and manage overall financial performance

Creates customer loyalty and relationships within local community

Requirements

Qualifications

6+ years of experience with a fast-paced environment and leading a workforce of employees.

Retail, grocery, military, restaurant or equivalent experience

Bachelor’s degree, preferred

Strong written and verbal communication skills

Strong skills with conflict resolution

Strong skills with team development and engagement

Ability to lead in an ever-changing environment

Proven track record of being a change agent with improving processes and efficiencies

Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business

Ability to stand, bend, reach and walk during shifts

Ability to lift up to 49 pounds

Professional fluency in Spanish, preferred

Qualifications

3+ years of managing and leadership experience, minimum of 1 year of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.

Experience in manufacturing, logistics, supply chain, transportation, warehouse, sales, hospitality, grocery, military, or retail industries

Bachelor's Degree, preferably in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field, or 2+ years of Gopuff experience

You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques (performance metrics or Lean techniques).

Strong skills with conflict resolution

Strong skills with team development and engagement

Ability to lead in an ever-changing environment

Proven track record of being a change agent with improving processes and efficiencies

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About the job

Posted on: Jul 31, 2026
Job type: Full-time
Location: New Haven, CTOn-site

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Site Manager, New Haven, #109

AI summary

Job Description

Responsibilities

Responsibilities

Responsibilities

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Qualifications

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About the job

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