Site Leader I, Syracuse, #1545

Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations. 

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.

Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems

Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.

Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved

Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports

Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews

Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records

Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume

Create and implement plans to improve the financial performance of the facility

6+ years of experience with a fast-paced environment and leading a workforce of employees.

Retail, grocery, military, restaurant or equivalent experience

Bachelor’s degree, preferred

Strong written and verbal communication skills

Strong skills with conflict resolution

Strong skills with team development and engagement

Ability to lead in an ever-changing environment

Proven track record of being a change agent with improving processes and efficiencies

Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business

Ability to stand, bend, reach and walk during shifts

Ability to lift up to 49 pounds

Professional fluency in Spanish, preferred