Shopify-Focused Ecommerce Project Manager (Remote, US-Based)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is retention marketing agency specializing in helping direct-to-consumer (D2C) e-commerce brands maximize customer lifetime value through data-driven retention strategies.

We are seeking a highly organized and analytically-minded Project Manager to join our team and oversee retention marketing campaigns across 5+ D2C e-commerce clients simultaneously. This role requires exceptional organizational skills, a data-driven approach to project management, and the ability to extract actionable insights from e-commerce platforms. The ideal candidate will thrive in a fast-paced agency environment while maintaining meticulous attention to detail across multiple client accounts.

Responsibilities:

Multi-Client Project Management

• Manage retention marketing projects across 5+ D2C e-commerce brands simultaneously
• Coordinate campaign timelines, deliverables, and client communications across multiple accounts
• Ensure all client projects stay on track, on budget, and meet established KPIs
• Serve as the primary point of contact between internal teams and clients for project-related
• matters
• Facilitate cross-functional collaboration between strategy, creative, and execution teams

Data Analysis & Client Reporting

• Extract and analyze performance data from Shopify for each client to measure retention campaign
• effectiveness
• Create comprehensive client reports showing campaign performance, customer behavior insights,
• and ROI metrics
• Manipulate and synthesize data from multiple sources to provide high-level strategic analysis
• Identify trends, opportunities, and optimization recommendations based on data analysis
• Present findings and recommendations to clients in clear, actionable formats

Campaign Coordination & Execution

• Oversee the execution of email marketing campaigns through Klaviyo and other ESP platforms
• Coordinate customer segmentation strategies and personalization initiatives
• Manage campaign calendars and ensure timely delivery of all retention marketing activities
• Monitor campaign performance and proactively identify areas for optimization
• Ensure brand consistency and compliance across all client touchpoints

Documentation & Process Management

• Maintain detailed project documentation and client records using Notion
• Create and update standard operating procedures for client onboarding and campaign
• management
• Use Asana and Base Camp to organize tasks, deadlines, and team collaboration across all client
• accounts
• Develop and maintain project templates and workflows to ensure consistency and efficiency
• Document best practices and learnings to improve agency operations

Technical Skills

• Shopify expertise: Proven ability to navigate Shopify admin, extract data, create reports, and
• analyze e-commerce metrics
• Data manipulation: Strong analytical skills with ability to work with large datasets and create
• meaningful insights
• Project management platforms: Hands-on experience with both Asana and Base Camp for
• managing multiple concurrent projects
• Documentation tools: Proficiency with Notion for creating organized, accessible project
• documentation
• Email marketing platforms: Experience with Klaviyo preferred; familiarity with other ESP
• platforms valuable

Professional Experience

• 3+ years of project management experience, preferably in digital marketing or e-commerce
• Background in data analysis with demonstrated ability to extract insights from performance
• metrics
• Experience managing multiple clients or projects simultaneously in an agency or similar
• environment
• Proven track record of working with D2C e-commerce brands and understanding their unique
• challenges
• Experience with retention marketing, email marketing, or customer lifecycle management preferred