Shift Manager

moonpig

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On-site

Posted 8 months ago

Operations

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Job Description

Shift Manager | 📍 Tamworth – On-site | 💰 Competitive Salary + Benefits

About the Role

At Moonpig, everything we do is about helping people connect — and behind the scenes, our Operations teams make that happen. We’re looking for an experienced Shift Manager to join our Tamworth site, leading production and print operations during your shift and supporting teams to deliver great results, safely and efficiently.

Reporting into the Senior Operations Manager, you’ll lead a group of Team Leaders (including the Print Room Team Leader), balancing day-to-day operational delivery with people leadership and continuous improvement. If you enjoy being visible on the floor, solving problems in real time, and helping others grow, this role offers real impact and responsibility.

Responsibilities

Key Responsibilities

Lead, motivate, and develop Team Leaders and Production Operatives to deliver shift and production targets

Ensure production plans are delivered on time, within budget, and to agreed quality standards

Monitor KPIs and performance metrics, taking corrective action where needed

Identify and resolve production issues and bottlenecks quickly to minimise disruption

Manage inbound and outbound BAU operations, ensuring accuracy and smooth workflow

Oversee inventory management, including cycle counts and resolving stock accuracy issues

Coordinate and schedule print jobs to meet deadlines and customer requirements

Oversee printing processes to ensure accuracy, consistency, and high-quality output

Manage printing supplies such as paper, ink, and toner, ensuring timely restocking

Create and maintain a safe, clean working environment through safety briefings, training, and compliance

Investigate, report, and escalate safety incidents in line with procedures

Handle people matters fairly and confidently, including performance management, absence, disciplinaries, and grievances

Prepare shift schedules and approve timesheets using UKG

Act as a key link between Operations, Print, IT, Design, and other internal teams

Lead and support continuous improvement activity and identify cost-saving opportunities

Organise and facilitate meetings across Printing and Operations

Provide regular updates on shift performance and operational priorities to the Senior Operations Manager

Requirements

About You

You have at least 2 years’ experience in a supervisory or management role within a production or manufacturing environment

You’re confident leading people, giving clear direction, and supporting teams to perform at their best

You have a solid understanding of production processes and quality control

You’re comfortable managing performance and employee relations matters

You communicate clearly, stay calm under pressure, and make sound decisions

You’re organised, detail-focused, and proactive in solving problems

You’re committed to health, safety, and compliance, and lead by example

Nice to have, but not essential:

Experience in a print production environment

Knowledge of continuous improvement approaches such as Lean or Six Sigma

A qualification in logistics, warehousing, manufacturing, or operations

Ready to Apply?

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About the job

Posted on: Feb 5, 2026
Job type: Full-time
Location: TamworthOn-site

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