Service Desk Engineer - Audio Visual Specialist

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! 

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer - Audio Visual to join our team in Australia in a hybrid working arrangement, partly on-site and partly remote.

What You'll Do

• Provide Level 1 and Level 2 support for Audio Visual (AV) incidents and service requests across meeting rooms, boardrooms, and collaboration spaces.
• Troubleshoot and resolve issues across AV systems, including audio, video, conferencing, control systems, displays, projectors, cameras, microphones, and room connectivity.
• Support collaboration technologies including Microsoft Teams Rooms, Cisco Webex, Crestron, QSC, AMX, and Cisco room systems.
• Deliver responsive support for live meetings, executive presentations, and business-critical events, ensuring minimal disruption.
• Perform preventative maintenance, firmware updates, and system monitoring to maximise AV performance.
• Log, prioritise, and resolve incidents in ITSM systems, escalating complex issues to internal teams or vendors where required.
• Maintain accurate documentation, contribute to the knowledge base, and identify opportunities to improve AV services.

What You'll Bring

• Experience providing Level 1 and Level 2 support within enterprise AV or collaboration environments.
• Hands-on experience supporting AV technologies such as Microsoft Teams Rooms, Cisco Webex, Crestron, QSC, AMX, or similar platforms.
• Strong troubleshooting skills across AV hardware, conferencing technologies, audio, video, control systems, and signal flow.
• Experience using ITSM or ticketing systems and working within SLA-driven support environments.
• Basic networking knowledge, including TCP/IP, PoE, VLANs, and AV connectivity troubleshooting.
• Excellent customer service, communication, and problem-solving skills, with the ability to support technical and non-technical users.
• Ability to work independently in a client-facing environment while managing competing priorities.