AI summary
As a Service Desk Coordinator, you'll manage IT support tickets, ensuring smooth operations and communication between users and technical teams. Responsibilities include monitoring SLAs, escalating issues, maintaining records, and producing performance reports.
Job Description
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Service Desk Coordinator for a UK-based employer, fully remote from South Africa, owning the day-to-day flow of IT support tickets.
Role overview
You will keep the IT service desk running smoothly, triaging tickets and keeping end users informed.
Key responsibilities
- Coordinate incoming IT service desk tickets and assign priority
- Monitor SLAs and escalate at-risk tickets
- Liaise between end users and technical teams
- Maintain accurate ticket records and status updates
- Produce service desk performance reports
- Support onboarding of new starters onto IT systems
What you will need
- Experience coordinating a service desk or support queue
- Experience with ticketing systems (Zendesk, Freshservice, or Jira Service Management)
- Understanding of SLA and escalation processes
- Strong organisational and communication skills
- Comfortable working UK business hours
Nice to have
- Basic technical troubleshooting experience
- ITIL familiarity
- Experience supporting a UK-based IT team
What is on offer
- 100% remote – work from anywhere in South Africa
- UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)
- Full-time, stable role with a genuine UK employer
- Supportive onboarding and clear expectations from day one
About the job
- Posted on
- Sep 15, 2026
- Job type
- Full-time
- Location
- Gauteng, South AfricaRemote
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