Service Coordinator (Pacific Time Zone)

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5-years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.

Jacuzzi Bath Remodel is hiring a Service Coordinator to join our National Service & Training team! The Service Coordinator is responsible for managing daily service and installation operations and activities.  Drives customer satisfaction via strong customer relations, high quality service and efficient scheduling, strong organization and overcoming service, scheduling and installation obstacles. 

*Experience with Service/Repair scheduling is highly preferred*
Requirements of a Service Coordinator:

• Address customer complaints and service-related issues promptly with a commitment to maintaining positive customer relations in a professional manner.

• Possess a comprehensive understanding of all facets of installation.
• Schedule and coordinate service calls of all natures which would include plumbing (cartridges, showers heads, handhelds). May also include flooring repair, wall repair, minor drywall repairs.
• Manage the schedules of Service Technicians across the nation.

• Create work orders for materials needed and work to be completed. 

• Maintain effective communication with the Senior Services Manager, Senior Production Manager and Service Technicians for various Jacuzzi Bath Remodel locations.

• Ensure that data and notes are consistently updated in the scheduling software.

• Upload service tickets and photos into CRM (Salesforce)

• Coordinate and schedule subcontractors if necessary.

• Take escalated customer calls and coordinate with management for resolution
• Other duties as assigned.

Details:

• Compensation is $25/hr. + depending on experience.
• Monday- Friday 9:30am - 6:00pm PST
• Fully remote opportunity.

Requirements of Service Coordinator:

• 5+ years of HVAC/Plumbing/Service Dispatching experience.

• Proficient in CRM software (Salesforce)
• Able to effectively relate and communicate with all levels of employees and customers
• Must be dependable - must demonstrate thorough follow-up and responsiveness
• Must demonstrate the ability to prioritize various tasks effectively and adapt seamlessly to evolving circumstances.
• Must possess the ability to remain calm and composed while effectively communicating with customers.