Job Description
As the Senior UX Researcher, you will help guide design, product, and engineering teams towards the development of a suite of tools designed to support our fleet of autonomous vehicles in action. You will play a pivotal role in addressing known problems and assisting our cross-functional partners in solving the right problems, not just their symptoms. We are looking for a person like you who is hungry for knowledge, prepared to ask the hard questions and challenge existing assumptions, and wants to help the team see the forest from the trees.
The Research team centers itself on creating an inclusive and psychologically safe environment that drives success for individuals and the team. We strive to be good collaborators who help cross-functional teams solve problems for users, customers, and Zoox. A requirement for our success is our ability to welcome all relevant parties into our process. We trust one another and our partners, while also understanding that different points of view enhance insights. A researcher for this role will be capable of future thinking and planning for the unknown. While this role will work closely with the Product Team, having a good product sense will supercharge success. Importantly, you will want to be comfortable with ambiguity and ready to provide evidence why the recommended path forward is the best one.
Qualifications
- 8+ years of relevant work experience
- Experience working with enterprise or internal users
- Experience working with technical users and products
Bonus Qualifications
- Experience researching and/or designing for a wide range of users and abilities
- Experience working with customer service or call centers
- Experience working on product suites or tools that work together
- Experience working with tools used in field operations
Requirements
Qualifications
- 8+ years of relevant work experience
- Experience working with enterprise or internal users
- Experience working with technical users and products
Bonus Qualifications
- Experience researching and/or designing for a wide range of users and abilities
- Experience working with customer service or call centers
- Experience working on product suites or tools that work together
- Experience working with tools used in field operations
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