Senior Manager, Organization Design & Operating Model (18-month contract)

Reporting to the Director, Organization Design, the Senior Manager, Organization Design & Operating Model is responsible for independently leading significant organization design and operating model workstreams and developing recommendations for senior leaders with minimal day-to-day oversight. The role partners with business leaders, Human Resources Business Partners and transformation teams to translate strategy into practical organizational solutions that improve organizational effectiveness, decision-making, accountability and business performance.

The Senior Manager leads complex work from diagnosis through implementation, including organizational assessments, future-state organization design, operating model design, governance, decision rights, workforce and capability planning, and implementation planning. The role requires deep technical expertise, sound judgment, strong facilitation and the ability to navigate ambiguity while balancing strategic thinking with practical execution.

Undergraduate degree in business, human resources, organizational psychology, organizational behaviour or a related field.

6+ years of progressive experience in organization design, operating model design, organizational effectiveness, workforce planning, management consulting, transformation or related disciplines.

Demonstrated specialist-level expertise in organization design and operating model design, including organizational structures, capabilities, governance, decision rights, accountability frameworks, role design and ways of working.

Experience independently leading complex organization design and/or operating model workstreams from assessment through recommendation and implementation planning.

Strong analytical and critical thinking skills, including the ability to examine complex situations from multiple perspectives, identify underlying issues and develop evidence-based recommendations.

Sound judgment and mindful decision-making, with the ability to make well-reasoned recommendations in fast-paced and ambiguous environments while considering risk, feasibility and stakeholder impacts.

Strong systems thinking and the ability to understand interdependencies and downstream impacts across functions, processes, technology, governance and talent.

Advanced facilitation, communication and presentation skills, including the ability to lead senior stakeholder discussions, communicate complex ideas clearly and constructively challenge thinking.

Strong stakeholder management and influencing skills, with the ability to build trusted relationships and align diverse groups without relying on formal authority.

Demonstrated ownership, accountability and ability to manage multiple complex priorities and deliverables with limited direction.

Working knowledge of workforce analytics and organizational modelling tools and methods. Experience with OrgVue or equivalent tools is an asset.

Experience in financial services, a regulated environment, management consulting, large-scale transformation or merger and acquisition integration is an asset.