Senior Director of Field Service

Senior Director of Field Service

Location: Marietta, OH
Job Type: Direct Hire
Pay: Starting at $180,000 annually (higher compensation may be available based on experience)

Position Overview

We are seeking an experienced Senior Director of Field Service to lead and grow a field service organization supporting electrical infrastructure and mission-critical environments.

This leadership role will focus on building scalable service systems, developing preventative maintenance programs, managing service operations, and leading high-performing technical teams. The ideal candidate will be both a strategic leader and a hands-on problem solver with extensive experience in power distribution equipment and data center environments.

Build and scale a high-performing field service organization

Develop and implement preventative maintenance programs across multiple product lines

Establish and manage service-level agreements (SLAs), key performance indicators (KPIs), and operational performance metrics

Manage the department's profit and loss (P&L), including budgeting, forecasting, revenue, and profitability

Lead commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair activities

Build documentation libraries, certification programs, and standardized operating procedures

Recruit, develop, and retain technical field personnel

Manage customer escalations and maintain executive-level customer relationships

Build and manage relationships with third-party service partners

Provide hands-on technical support and troubleshooting when needed

Collaborate with leadership, engineering, and operations teams to support business growth

10+ years of progressive leadership experience in field service, electrical infrastructure, power distribution, mission-critical facilities, or a related industry

Experience building or significantly scaling a field service organization

Previous responsibility for a service P&L, including budgeting, forecasting, revenue, gross margin, staffing, and profitability

Experience developing and managing preventative maintenance programs and service agreements

Experience establishing and managing SLAs, KPIs, field service metrics, and operational performance reviews

Significant experience with low- and medium-voltage power distribution equipment, including:

• Switchgear
• Switchboards
• Power Distribution Units (PDUs)
• Transformers
• Static Transfer Switches (STS)
• Strong experience supporting data centers and mission-critical facilities
• Experience managing internal field service teams and third-party service partner networks
• Proven ability to recruit, organize, lead, and develop technical field personnel
• Strong financial and commercial business acumen
• Experience managing customer escalations and executive-level customer relationships
• Strong understanding of commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair processes
• Excellent written and verbal communication skills
• Ability to thrive in a fast-growing environment
• Willingness to travel regularly

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Business, Operations, or a related field (or equivalent industry experience)

Experience leading a national or multi-regional field service organization

Experience developing recurring service agreements or aftermarket service businesses

Experience with mission-critical commissioning environments

Experience implementing field service management systems, CRM platforms, service ticketing systems, installed-base tracking, and service analytics

Approximately 25% travel

Up to 50% travel, depending on the candidate's location