Job Description
Senior CRM Executive (6-Month Fixed-Term Contract) | 📍London – Hybrid (1-2 days in the office) | 💰Competitive Salary + Benefits | 6-Month Fixed-Term Contract
About the Role
At Moonpig Group, our mission is to help people connect and create moments that matter. As an international group spanning Moonpig, Buyagift, Red Letter Days, and Greetz, we're continuing to grow our reach and create meaningful experiences for millions of customers.
We're looking for a Senior CRM Executive to join our New Markets team on a 6-month fixed-term contract. This is an exciting opportunity to help shape how we engage customers across our Irish, Australian, and US markets while contributing to the future growth of Moonpig Group.
Working closely with the CRM Manager, you'll use customer insights and data to design, deliver, and optimise CRM programmes that engage, inspire, and retain customers. You'll bring fresh thinking, a passion for CRM, and a curiosity for growth marketing, helping us build stronger customer relationships and increase customer lifetime value.
Responsibilities
Key Responsibilities
Channel Management: Support the delivery of CRM activity across multiple channels, including triggered communications, reminders, newsletters, and wider CRM projects.
Journey Design: Design, update, and implement customer journeys that support new initiatives and evolving customer needs.
Market Insight: Use market research, competitor analysis, and industry trends to bring fresh ideas and innovation to the team.
Segmentation: Partner with analytics teams to develop customer segmentation and translate insights into targeted CRM audiences.
Measurement: Build and evaluate campaign measurement frameworks, including control groups, to optimise CRM performance and grow customer lifetime value.
Collaboration: Work closely with the UK and Greetz CRM teams to identify and scale successful initiatives across New Markets.
Interview Process
Stage 2: Interview with the Hiring Team
Stage 3: Final Interview with Senior Stakeholders
Our process may vary depending on role and availability. We keep candidates informed of any changes.
Requirements
About You
Passion for creating engaging customer experiences and continuously improving CRM campaigns, content, and messaging.
Ability to use customer insights and external trends to identify opportunities that add value for customers.
Strong curiosity about customer behaviour and how CRM can drive long-term engagement and loyalty.
Collaborative approach with experience working effectively across diverse teams and stakeholders.
Experience using CRM platforms and Email Service Providers, ideally Sailthru.
Experience using reporting and analytics platforms such as Tableau and Sailthru Analytics.
Familiarity with Canva or other design tools would be beneficial.
Experience working across international markets would be advantageous but isn't essential.
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