Senior CRM & AI Solutions Developer (Power Platform)

• Design, develop, test and support applications using Microsoft Power Platform components – Power Apps, Power Automate, Power Pages, Power BI and Copilot Studio – along with Dataverse and SharePoint Online. 

• Build and maintain Microsoft Dynamics 365 CRM (Sales and Customer Service) solutions, including customizations, configurations, workflows, plugins, business rules and security roles. 

• Design and deliver AI-enabled solutions using Microsoft Copilot Studio, including conversational agents, prompt design, knowledge grounding and integration with Dataverse and enterprise data sources. 

• Assess suitability of solutions across Power Platform, Dataverse, Microsoft 365 and SharePoint, applying an in-depth understanding of customization, configuration, security, integration, extensibility, boundaries and constraints. 

• Develop Power BI dashboards and reports and optimize underlying data models for performance and scalability. 

• Create custom connectors and integrate with external systems and APIs; extend Power Platform capabilities using Azure Functions and Logic Apps where required. 

• Follow best practices for building, packaging and deploying Power Platform components through ALM pipelines (managed solutions, non-prod and prod pipelines, DevOps). 

• Collaborate with QA to define test strategies, scenarios and user validation, and provide post-deployment support and troubleshooting. 

• Stay current on Microsoft Power Platform and AI capabilities (Copilot, Copilot Studio, Azure OpenAI) and provide actionable recommendations to business units. 

• Participate in daily stand-ups, story-point estimation, and clear communication of changes to delivery leads, project managers and stakeholders. 

Key requirements – Power Platform expertise is essential: 

• Bachelor’s or Master’s degree in Computer Science or a related technical field. 

• Minimum 5 years delivering technology projects in a hands-on technical role, participating in full-lifecycle implementations. 

• Extensive, demonstrable experience across the Microsoft Power Platform – Power Apps (canvas and model-driven), Power Automate, Power Pages and Power BI. 

• Strong hands-on expertise with Microsoft Dynamics 365 (Sales and Customer Service), including workflows, actions, customizations, configurations, security roles and scripting. 

• Solid understanding of the Dataverse security model (role levels, record ownership), data connectors, limits and the Power Platform licensing model. 

• Experience with solution ALM – managed solutions, environment strategy, and CI/CD pipelines (Azure DevOps / GitHub). 

• Proficiency in JavaScript, JSON, HTML/CSS and REST API integration. 

• Solid understanding of the Agile Software Development Life Cycle (SDLC). 

• Strong oral and written communication skills and fluency in English. 

• Legally able to work in Canada. 

Preferred / strong assets – AI skills are highly desirable: 

• Hands-on experience building agents and automations in Microsoft Copilot Studio (topics, actions, generative answers, knowledge sources). 

• Experience with AI / GenAI concepts – prompt design, retrieval-augmented generation (RAG), knowledge grounding, and awareness of model limitations such as hallucination and context constraints. 

• Familiarity with Azure OpenAI, Azure AI services and AI Builder. 

• Understanding of responsible AI practices, including data protection, human-in-the-loop safeguards and governance in a regulated environment. 

• Experience developing plugins and custom workflows, custom connectors, virtual tables and Power Pages. 

• Experience with data migration tools such as XrmToolBox and KingswaySoft. 

• Experience with SQL and integrating custom / banking data sources.