Salesforce MCAE Project Manager | Remote | LATAM Only | 81135

Our Client:

Our client is a full-service digital marketing agency that helps businesses grow through branding, digital marketing, and technology solutions. Their services include SEO, PPC, social media marketing, email campaigns, LinkedIn prospecting, and eCommerce marketing. They also offer website development on WordPress and Shopify, graphic design, and reputation management. Additionally, Our client specializes in marketing automation, Salesforce and Pardot implementation, and technology consulting.

Overview:

Our client is seeking an experienced Salesforce Marketing Cloud Account Engagement Project Manager to lead the planning, coordination, and delivery of marketing automation projects that enhance customer engagement and accelerate growth for our clients. In this role, you will manage multiple clients or projects involving Salesforce Marketing Cloud Account Engagement implementations and related marketing automation initiatives

Key Responsibilities:

• Project Leadership & Client Management: Lead end-to-end MCAE implementation projects. Serve as the primary point of contact for clients, building and nurturing long-term relationships while consistently managing expectations and delivering exceptional client experiences.

• Consultative Approach: Guide clients on best practices, advise client growth on the Salesforce platform, and offer proactive and creative solutions while anticipating client needs.

• Implementation: Coordinate and complete the configuration of MCAE features such as automation rules, email templates, forms and CRM connector setup, Ensure best practices and data integrity across all implementations.
• Project Delivery: Manage 10-15 Marketing Cloud Account Engagements projects from kickoff to closure. The average implementation requires 20 hours of combined project management, client training, and admin efforts. Maintain project timelines, communication plans and delivery documentation. 
• Scope & Budget Management: Review statements of work with clients and ensure projects are delivered on time and within budget. Proactively identify and address out-of-scope requests, determining their impact on budget and timeline.
• Client Enablement & Transition: Facilitate post-implementation handoff, ensuring clients understand their MCAE configuration. Provide guidance for ongoing platform adoption and success. 

• Minimum of 2 years of experience managing Salesforce Marketing Cloud Account Engagement or other marketing automation implementation projects.
• Proven ability to manage high-volume, fast turnaround projects with strict deadlines.
• Exceptional organizational, time-management, and prioritization skills with a keen attention to detail
• Outstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels.
• Self-driven and resourceful, with a proven track record of delivering projects on time and within scope while maintaining high client satisfaction.
  
  Key Competencies:
  
• Exceptional Communication: The ability to communicate clearly and concisely, both verbally and in writing, is essential for translating client needs and managing stakeholder expectations.
• Autonomous Problem Solving: The capacity to work autonomously and problem-solve with minimal supervision.
• Collaborative Mindset: A proactive desire to collaborate with other internal team members to foster a supportive and growth-oriented environment.
• MCAE Expertise: Deep understanding of Salesforce Marketing Cloud Account Engagement (or comparable software)  functionality, including automation rules, engagement programs and CRM integration to guide clients towards best practice configurations.