Salesforce Implementation Project Manager | Remote | LATAM Only | 90005

Our Client:

Our client is a full-service digital marketing agency that helps businesses grow through branding, digital marketing, and technology solutions. Their services include SEO, PPC, social media marketing, email campaigns, LinkedIn prospecting, and eCommerce marketing. They also offer website development on WordPress and Shopify, graphic design, and reputation management. Additionally, Our client specializes in marketing automation, Salesforce and Pardot implementation, and technology consulting.
Overview:

Our client is seeking an experienced Salesforce Implementation Project Manager to lead complex Salesforce implementations, focusing primarily on Sales, Service, Financial Services, and Marketing Cloud Account Engagement.
Key Responsibilities:

• Project Leadership & Client Management: Lead end-to-end Salesforce implementation projects. Serve as the primary point of contact for clients, building and nurturing long-term relationships while consistently managing expectations and delivering exceptional client experiences.
• Consultative Approach: Guide clients on best practices, advise client growth on the Salesforce platform, and offer proactive and creative solutions while anticipating client needs.
• Strategic Planning: Develop and execute comprehensive project plans, setting and managing key milestones, timelines, and deliverables.
• Scope & Budget Management: Review statements of work with clients and ensure projects are delivered on time and within budget. Proactively identify and address out-of-scope requests, determining their impact on budget and timeline.
• Requirements Gathering & Communication: Collaborate closely with clients to capture business requirements and user stories, offering expert guidance and then clearly communicating those technical requirements to the Salesforce Administrator.
• Basic Salesforce Administration: Set up new users, adjust page layouts, build basic reports and dashboards.

• Minimum of 2 years of experience in a dedicated project management role, with a focu on Salesforce implementations.
• Proven expertise in leading complex, multi-phase Salesforce implementations in a fast-paced, client-centric environment.
• Experience in implementing solutions for Sales/Service Cloud, Financial Services Cloud, Experience Cloud, and Marketing Cloud Account Engagement.
• Exceptional organizational, time-management, and prioritization skills with a keen attention to detail.
• Outstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels.
• Self-driven and resourceful, with a proven track record of delivering projects on time and within scope while maintaining high client satisfaction.
  Key Competencies:
  
• Exceptional Communication: The ability to communicate clearly and concisely, both verbally and in writing, is essential for translating client needs and managing stakeholder expectations.
• Autonomous Problem Solving: The capacity to work autonomously and problem-solve with minimal supervision.
• Collaborative Mindset: A proactive desire to collaborate with other internal team members to foster a supportive and growth-oriented environment.