Remote Senior Call Center Representative

TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Recruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.

Duties:  

• Answer and track incoming calls 

• Prepare and submit accurate, detailed reports in government systems 

• Train and onboard new CSRs 

• Conduct database and open-source research 

• Route and escalate calls appropriately 

• Other duties, as assigned 

• 5+years experience in a call center 

• Associates Degree (May be substituted with additional work experience).

• Proven ability to multitask simultaneously communicating and inputting data 

• Strong written and verbal communication skills 

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 

• Experience in handling sensitive information