Real-World Evidence (RWE) Specialist – Healthcare Registries (Maternity Cover)

We are seeking a Real-World Evidence Specialist to join our growing healthcare technology team, supporting clients who use our Registries SaaS platform for real-world evidence, data analytics, and clinical outcomes. 

In this role, you will partner with clients throughout their journey — from initial engagement and solution scoping, through implementation, adoption, and long-term success. You will work closely with Sales, Product, and Data teams to ensure our technology delivers measurable impact in research, outcomes, and healthcare improvement. 

This position is ideal for someone with a blend of technical aptitude, healthcare knowledge, and commercial awareness — comfortable discussing both data governance and the business case for digital transformation in healthcare. 

The role is to cover maternity leave within the team, although a move to a permanent position may be possible in the future.   

Customer Success  

• Own customer onboarding and implementation support for new RWE customers.  

• Develop Customer Success Plans for assigned accounts.  

• Build trusted relationships with registry teams, clinicians, researchers and commercial customers.  

• Conduct regular customer review meetings.  

• Monitor customer adoption and identify opportunities to increase utilisation.  

• Deliver customer training sessions and webinars.  

• Ensure customers realise measurable value from NEC solutions.  

• Act as first point of escalation for customer issues relating to RWE capability and best practice.  

• Capture customer feedback and work with Product Management to improve the platform. 

RWE Subject Matter Expertise  

• Provide practical guidance on RWE methodologies and registry best practice.  

• Support customers in understanding how registry data can be used for research, quality improvement and evidence generation.  

• Ensure clients’ activities within the platform align with information governance, GDPR, and data-handling standards. 

• Maintain awareness of developments within the RWE landscape.  

• Produce educational material and best-practice guidance.  

• Deliver internal knowledge sharing sessions where appropriate.  

Pre-sales & Commercial Support  

• Support Sales with customer presentations and demonstrations.  

• Contribute to bids, tenders and proposals.  

• Assist in developing customer case studies and success stories.  

• Provide RWE input into commercial discussions.  

• Support customer reference activities.  

Internal Collaboration  

• Work closely with Product Management to relay customer feedback.  

• Collaborate with Consultancy and Project Management teams during implementations.  

• Support Marketing with webinars, conferences and educational content.  

• Work with Data Science and Development teams to communicate customer requirements.  

Skills & Experience 

Essential: 

• Previous experience in a customer facing role, Account Management, or Implementation within a SaaS or healthcare technology company. 

• Experience working with real-world data (RWD), registries, clinical outcomes, or life sciences / MedTech analytics. 

• Strong communication and stakeholder engagement skills — comfortable working with clinicians, data managers, and IT specialists. 

• Understanding of data governance, information security, and compliance frameworks relevant to health data. 

• Track record of driving customer adoption and measurable value from software products. 

Desirable: 

• Customer Success or Account Management experience.  

• SaaS healthcare technology experience.  

• Knowledge of NHS data, registries or national audits.  

• Experience supporting commercial bids or tenders.  

• Familiarity with information governance and GDPR.  

Soft Skills 

• Strong analytical and problem-solving skills. 

• Excellent presentation and communication skills, working with minimal direction 

• Excellent people and management skills to interact with colleagues, customers and partner organisations – with experience collaborating with multiple stakeholders   

• Passion for developing and maintaining strong collaborative relationships with key partners and stakeholders based on in-depth understanding of stakeholder needs and strategic focus 

• Able to work well under pressure with fixed deadlines such as bid response dates or customer implementation timelines. 

• Ability to work independently. 

• Creative and overall strong problem solver who is a subject matter expert. 

• Inspires confidence and establishes processes conducive to teammate and company growth.  

• Continuously seeking to enhancing standards through expansion of knowledge and training. 

• Support teamwork to swiftly and efficiently solve problems for customers 

• Able to speak out, challenge conventional thinking, and stand up for ideas. 

Key Performance Indicators (KPIs) 

• Customer Satisfaction (CSAT)  

• Customer adoption and platform utilisation  

• Successful onboarding of new customers  

• Customer retention  

• Training delivered  

• Positive customer feedback  

• Bid support contribution  

• Internal stakeholder satisfaction