Production Support / Operations Engineer | Only W2 | Remote | Healthcare / Medicaid Industry | 8+ Years of experience

Role: Production Support / Operations Engineer
Industry: Healthcare / Medicaid
Location: Remote
Duration: 12+ Months
Experience Needed: 8+ Years

Key Skills:

• IBM DataPower – Advanced
• IBM Integration Bus (IIB) – Advanced
• MOVEit / MFT – Advanced
• SQL – Advanced
• Splunk – Advanced
• Linux & Shell Scripting
• ServiceNow
• IBM ACE, MQ, WSRR
• IBM DataStage & DB2

Responsibilities:

• Provide production and application support for Medicaid systems.
• Perform real-time monitoring, incident management, troubleshooting, and RCA.
• Support MFT, batch jobs, web services, and Linux-based systems.
• Manage production deployments and operational readiness.
• Use Splunk and SQL for monitoring and troubleshooting.
• Develop SOPs and drive automation/continuous improvement.
• Coordinate with engineering, vendors, and business teams.

Experience:

• Overall: 8+ years in Production/Application Support or IT Operations.
• US Experience: 3+ years preferred.
• Strong communication and stakeholder management skills.

Ideal Candidate:
Senior Production Support Engineer with strong hands-on experience in IBM DataPower, IIB, MOVEit, SQL, Splunk, Linux, and incident/RCA management.