Product Support Specialist

Proven ability to take a proactive, hands-on approach to solving problems, with a strong curiosity and eagerness to learn new skills and technologies.

Strong written and verbal communication skills, with experience collaborating effectively with both technical and non-technical stakeholders.

Track record of delivering accurate, detail-oriented work while following structured processes and maintaining a high standard of quality.

Experience quickly learning and adopting new software, tools, and technologies.

Ability to proactively identify, communicate, and escalate issues, blockers, and risks to keep work moving forward.

Experience working independently, taking ownership of outcomes, and building trust through empathy and accountability.

Proven ability to manage high-volume, repeatable work while maintaining accuracy, consistency, and quality.

Sound judgment to determine when to follow established processes, when to recommend improvements, and when to escalate exceptions.

Strong organizational and prioritization skills, with a history of delivering high-quality work on time.

Track record of delivering exceptional customer service and building trusted relationships with internal and external stakeholders.

Experience collaborating effectively in a fast-paced, global environment as part of a distributed team.

Experience partnering with cross-functional teams, managing internal requests, and balancing competing priorities while maintaining a customer-first mindset.

2+ years of experience in one or more of the following areas:

• Application Support

• Technical Support in a SaaS environment

• Support Operations

• Product Operations

• Customer Operations

• Financial Planning & Analysis (FP&A) or Financial Modeling