Product Manager - NEC Housing

*** Please note - Hybrid or remote subject to location ***

Join us on an exciting journey as a Product Manager for NEC Housing!

You’ll play a pivotal role in shaping and delivering innovative products for the Social Housing sector covering areas such as AI, workflow, case management, customer engagement, including our award-winning NEC Engage app! With over £8.5m annual investment in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively.

We’re looking for passionate individuals to join a dynamic team that’s focused on exceeding customer expectations, maximising intellectual property, and driving transformation across the sector.

From market assessment through to requirements decomposition, build support, and final test verification, you’ll ensure the NEC Housing platform empowers customers to meet the challenges they face.

Key Responsibilities

• Conduct market research to understand legislative, regulatory, competitive, and economic trends, as well as evolving market drivers.
• Become the subject matter expert in your product area, providing guidance to customers and internal stakeholders.
• Collaborate with customers through co-design workshops, user groups, and meetings to capture insights and shape requirements.
• Define customer business needs and objectives to ensure NEC Housing products meet or exceed expectations.
• Create requirements, user stories, and wireframes for new developments, working closely with development and QA teams to deliver solutions that achieve customer outcomes.
• Partner with Technical Authors to produce and review product documentation.
• Build business cases including market uptake, pricing, and margin analysis.
• Identify and manage any third-party requirements, liaising with suppliers and integrators as needed.
• Define and maintain the roadmap for your product area(s).
• Support Pre-Sales and Sales teams with bid responses, proposals, and quotations.
• Deliver presentations to internal and external audiences.
• Contribute to product launch activities.

This is your opportunity to shape NEC Housing products and guide customers toward best practices. Future growth and progression within the Product Team or wider business await the successful candidate.

Essential Criteria

• Experience in UK Social Housing, either as a customer or software solution provider.
• Strong knowledge of project life cycle, methodologies, and delivering projects on time and within budget.
• Experience defining product enhancements, UI/UX design, and Agile new product development.
• Experience with housing management systems or related software.
• Experience working with Document Management, Case Management and/or Customer Engagement solutions.
• Excellent presentation and communication skills.
• Full, valid UK/EC driving licence for travel.

Desirable

• Proven ability to build relationships and understand client perspectives.
• Effective time management and resource allocation.
• Strong decision-making skills.
• Experience in end-to-end product life cycle management.
• Experience designing digital solutions for the social housing sector, including mobile apps and web platforms.
• Proficiency in tools such as Figma and JIRA.