Process Lead, Little Italy, #112

On-site

Posted almost 4 years ago

Field Operations

AI summary

As a Process Lead at Gopuff, you will manage the performance of the Pack and Receive team and develop driver-partners while focusing on order accuracy and customer experience in a fast-paced environment.

Eligible from: Unclear

Job Description

Gopuff is seeking a Shift Lead for our Operations teams. Reporting to the Site Leader, this role is a core part of the facility leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. You will manage the performance of the Pack and Receive team and the development of our driver-partners. The success of the team will rely on your ability to drive and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first.

Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities

Responsibilities:

Pack orders and receive inbound inventory during low vol / min staffed periods

Completing ICQA in low vol / min staffed periods

Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product

Quarterback and direct all associate activities during the shift

Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance

Ensure completion of close/open checklists for OA team

Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed

Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)

Manual intervention of driver routing & dispatching.

Shelf move activities (for reorganization & backstock)

Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking

Troubleshoot/ root cause analysis for defects within shift

Stand, push, pull, squat, bend, reach and walk during shifts

Handle products that may contain tobacco, nicotine, and/or alcohol

Work in freezer locations periodically throughout shifts

Complete additional assigned duties based on the needs of the busines

Responsibilities:

Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed

Assist in meeting performance objectives (Work v Forecast, Shift Fill, PB90, pack times, mispack rates, inventory accuracy)

Improve driver performance (drive times, return times, orders per hour)

Deliver customer happiness

Escalate issues, managing exceptions and resolving issues

Develop the Operations Associate and Driver Partner teams through standard processes and implementation of process change

Leverage best practices within the site and from other sites to improve the customer experience

Monitor Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews

Maintain overall site appearance in accordance with marketing and merchandising guidelines, while providing a great customer shopping experience through efficient and reliable retail operations management

Handle, scan and move product in a safe and well-organized manner

Stand, push, pull, squat, bend, reach and walk during shifts

Use carts, pallet jacks, dollies and other equipment to move product

Handle products that may contain tobacco, nicotine, and/or alcohol

Work in freezer locations periodically throughout shifts

Pay

Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.

Chicago, IL: USD $20.30

The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.

Requirements

Qualifications:

2 years of internal Gopuff experience

2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience

1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred

Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends

Team-oriented mentality

Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business

Ability to stand, bend, reach and walk during shifts

Ability to lift up to 49 pounds

Professional fluency in Spanish, preferred

Qualifications:

Bachelor's Degree or 2 years of internal Gopuff experience

2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience and 1+ years of experience in improving processes and efficiencies

Ability to work with fluid schedules; be available during peak hours of operation (5pm - 12am) and visiting facility on Friday, Saturday, and Sunday

Team-oriented mentality

Ability to lift up to 49 pounds

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About the job

Posted on: Oct 20, 2022
Job type: Full-time
Location: Chicago, ILOn-site

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Process Lead, Little Italy, #112

AI summary

Job Description

Responsibilities

Responsibilities:

Responsibilities:

Pay

Requirements

Qualifications:

Qualifications:

Ready to Apply?

About the job

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