Process Improvement Intern [2027]

About Our Internship Program
Zoox's internship program offers hands-on experience with cutting-edge technology, mentorship from some of the industry's brightest minds, and the opportunity to make meaningful contributions to real projects. We seek interns who demonstrate strong academic performance, engagement beyond the classroom, intellectual curiosity, and a genuine interest in Zoox's mission.

Job Description This role is ideal for an analytical, hands-on problem solver eager to turn complex physical operations into lean, scalable processes that ensure vehicle availability and mission safety.

• Benchmark Ground Operations: Shadow frontline depot teams to map readiness and response workflows, identify time-loss and operational pain points, and document best practices that can be standardized across domiciles.
• Build Domicile Launch Playbooks: Stress-test operational processes and handoffs at 2x and 3x fleet scale, pinpointing vulnerable failure points and designing scalable operating mechanisms.
• Audit and Establish Operational Metrics: Audit existing turnaround and fleet health metrics and define new performance indicators that reflect true operational efficiency.
• Develop Scorecards and Dashboards: Build a standardized domicile scorecard and weekly executive dashboard to provide visibility into depot performance, bottlenecks, and emerging operational risks.
• Drive Initiatives End-to-End: Formulate data-backed recommendations with quantified impact, aligning stakeholders from frontline teams to leadership to execute sustainable process improvements.

• Currently working towards a Master’s, MBA, or Bachelor’s degree in Industrial Engineering, Operations Research, Supply Chain, Mechanical Engineering, or a related discipline.
• Good academic standing and enrolled at an accredited college or university throughout the internship.
• Expected graduation date between Fall 2027 and Summer 2028.
• Able to commit to a full-time, 12-week internship.
• Ability to work on-site and travel locally to depot facilities in the San Francisco Bay Area.
• Interns at Zoox may not use proprietary information for thesis or publication outside of Zoox.

• Prior internship or hands-on experience in automotive maintenance, fleet operations, or logistics environments.
• Experience with project management tools such as Jira, Confluence, or similar workflow platforms.
• Experience applying root cause analysis frameworks (e.g., 5-Whys, Fishbone diagrams, DMAIC).