Polish Customer Care Advisor For MCG - Remote In Greece

Join the team at Mercier Consultancy MD as a Polish Customer Care Advisor! This remote position allows you to work from anywhere in Greece, and is perfect for individuals who are passionate about providing high-quality customer care. Your role will involve assisting Polish-speaking clients with their inquiries, ensuring a seamless and positive experience.

Key Responsibilities

• Provide exceptional customer support in Polish through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to products, services, and order statuses.
• Document interactions accurately in our CRM system to ensure consistent follow-up.
• Resolve issues and complaints effectively to maintain customer satisfaction.
• Collaborate with other teams to escalate complex inquiries as needed.
• Stay informed about product updates, policies, and services to provide accurate information to customers.

• Fluency in Polish (both written and spoken) is required; knowledge of English is a plus.
• Previous experience in customer service or support roles is preferred.
• Strong communication skills and a dedication to providing excellent customer service.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with CRM systems and customer support tools is an advantage.
• Proficient in using computer applications and online communication platforms.
• A positive demeanor with a proactive attitude towards problem-solving and customer engagement.