Payments Administrator

Hybrid

Posted 1 day ago

Mortgage Services

AI summary

The Payments Administrator is responsible for processing financial transactions related to mortgages and loans, ensuring accuracy and adherence to payment hierarchy rules while providing superior customer service.

Eligible from: Unclear

Job Description

The Work

The incumbent is responsible to accurately process financial transactions, including incoming and outgoing payments, which affect the repayment schedule of the mortgage and loan portfolio.

Responsibilities

The Core Responsibilities!

Process incoming payments received via multiple methods.

Run and reconcile transaction verification reports.

Ensure daily incoming payment and returned payment files are processed on time and accurately.

Process line of credit (LOC) cheques by completing review (body of the cheque, limit, signature) according to company guidelines and banking regulations.

Decision to honour/dishonour LOC cheques.

Post daily payment transactions, electronic (EFT) payments, and make detailed notes in all required systems.

Attend to HELOC requests including reprocessing of payments, charging fees, and investigating disputed LOC cheques.

Investigate and communicate with FI (TD), IT, and other parties if issues arise and follow up for timely resolution.

Accurately prepare reconciliation sheet for daily deposit and accounting.

Post full payouts and principal paydowns accurately on the system of record.

Calculate per diem interest in conjunction with receipt of payout funds and accurately identify shortfalls and overpayments requiring action.

Liaise with a variety of internal departments to address any unique ad hoc issues that may arise.

Escalate system issues appropriately to management and business analyst partners.

Gather data and accurately prepare assigned departmental reports as required.

Requirements

Let's Talk About You!

Complete a degree or diploma program in a related discipline with a minimum of 2-3 years’ experience in the mortgage industry.

In depth knowledge of cheque clearing and collection process.

Ability to confidently make decisions regarding cheque clearing items.

In depth knowledge and understanding of company’s payment hierarchy rules and application.

Strong math and analytical skills.

Strong attention to detail.

Ability to meet tight deadlines.

Ability to balance multiple priorities simultaneously.

Strong organization skills.

Provides superior customer service to its internal and external customers.

Team oriented.

Ability to solve problems and propose solutions

Knowledge of various software including Word, with intermediate excel skills being a must

Self-motivated with the ability to work with very little or no supervision

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About the job

Posted on: Aug 26, 2026
Job type: Full-time
Location: TorontoHybrid

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Payments Administrator

AI summary

Job Description

Responsibilities

The Core Responsibilities!

Requirements

Let's Talk About You!

Ready to Apply?

About the job

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