Partnerships Operations Manager

About Us

Every year, millions die from preventable diseases because vital services do not reach them. A root cause is broken data: missing or unreliable IDs, fragmented records, and inflated reporting. Without accurate data on who receives services, governments and NGOs cannot deliver care effectively, track impact, or target life-saving resources.

Simprints is a nonprofit tech company that partners with ministries and funders to verify identities, digitise workflows, and enable evidence-based decisions so the right services reach the right people at the right time. We co-design end-to-end digital solutions with the people who use them, from the frontlines to national dashboards. Our biometric products integrate with health records to drive accuracy, accountability, and insights.

We build for scale with privacy-first, open-source, and cost-effective technology that strengthens national digital public infrastructure. Studies have shown that Simprints increases impact through real-time, precision data, for example, increasing maternal health visits by 38% in Bangladesh or accurate HIV tracing by 62% in Malawi. To date, we’ve worked in over 17 countries, helping deliver health, aid, and finance to over 4 million people.

Our mission is simple: make sure every vaccine, every dollar, and every public good reaches the people who need them most.

About the Role

The Partnerships Operations Manager will help build the operating engine behind Simprints’ growth. This role will support the Partnerships team to identify, qualify, and progress high-value opportunities more effectively, while improving the systems, data, and automation that underpin our revenue generation.

You will sit at the intersection of sales operations, market intelligence, AI-enabled automation, and proposal development. One day you might be improving our CRM and pipeline reporting; the next, building an AI-assisted workflow to scan donor opportunities; the next, coordinating inputs for a grant application or preparing a funder brief.

This is a hands-on role for someone who enjoys creating structure, improving processes, and helping senior relationship-holders move faster and more strategically. You will make the Partnerships team sharper, more disciplined, and better equipped to grow a healthy and diversified pipeline.

Job Details

• Job Title: Partnerships Operations Manager
• Reporting To: Chief Strategy Officer
• Grade: UK Grade IC5 - Up to £45,000
• Location: Remote

Key Responsibilities 

1. Manage and improve Partnerships systems and pipeline operations
   Revamp our CRM engine and maintain CRM hygiene, pipeline data, opportunity and task tracking, dashboards, and reporting so the team has clear visibility on priorities, risks, next steps, and revenue forecasts.
2. Build AI-enabled automation for growth and fundraising workflows
   Design practical automations to support funder scanning, opportunity alerts, donor research, meeting preparation, proposal content development, follow-up tracking, and pipeline reporting.
3. Scout and qualify new opportunities
   Monitor the market for relevant grants, RFPs, funder calls, innovation challenges, and strategic partnership opportunities, using clear criteria to assess fit, competitiveness, revenue potential, impact, and internal effort required.
4. Support grant applications and proposal development
   Coordinate timelines, internal inputs, compliance checks, and supporting materials for proposals and funder submissions; draft or refine selected sections where needed.
5. Strengthen market, funder, and partner intelligence
   Produce concise research outputs such as funder briefs, opportunity summaries, country or sector snapshots, partner maps, and go/no-go recommendations to support better decision-making.

Skills and experience

1. Must have experience specifically in a mission-driven, technology, global health, or international development context in sales operations, growth operations, fundraising operations, business development operations,
2. Strong systems and process skills, including experience managing CRMs, pipelines, dashboards, spreadsheets, trackers, or workflow tools.
3. Confidence using AI and automation tools to improve team efficiency, reduce manual work, and create scalable processes.
4. Excellent research, analytical, and synthesis skills, with the ability to turn complex market or funder information into clear recommendations.
5. Strong written communication and project coordination skills, including the ability to support proposals, support and produce presentations, funder briefs, internal decision documents, and cross-team deadlines.

How we work
We confront the grey. We practise transparency and radical candour, listen deeply, share information openly, and speak up when our ethical compass is challenged, so that psychological safety is real and everyone can do their best work.

We leave our egos at the door. We bring curiosity, kindness, and a positive attitude, seek first to understand, and remember to laugh together. We stay humble about our small part in big global problems, and we remain bold about our ambition to drive change.

We find a way. We plan with clear strategies, deliverables, deadlines, and metrics, step out of our comfort zones, and make it happen. When a plan is not working, we learn from the data, adapt quickly, and keep moving in service of the mission.

We remember why we are here. Impact for people comes first. We act like owners, hold ourselves to high standards, and work across teams to close data gaps and increase coverage, so the right services reach the right people at the right time.

We celebrate the differences. We treat every person with compassion, empathy, and respect, build inclusive spaces where diverse perspectives are welcomed, involve people in important decisions, and share credit generously, because our best ideas can come from anywhere.