Oracle Utilities Consultant (Onshore to Canada)

Title : Oracle Utilities Consultant

Type : Contract to Hire

Location : 100%Remote (Onshore to Canada)

Salary: INR : Open

Technical/AMS/Oracle Utilities Consultant

• Managing a support ticket system

• Providing support to the business users including incident and problem management.

• Evaluating, testing, and approving monthly patches and quarterly releases, and communicating changes to all impacted stakeholders.

• Maintaining and implementing configuration changes to Oracle CCS.

• Monitoring system alerts and integration performance.

• Maintaining and updating relevant system and training documentation and providing training to the business on changes.

• Maintaining Oracle and BI Publisher reporting, developing new reports, updating the dashboard

• Supporting the workgroup with utility industry knowledge.

• Knowledge Transfer: develop and/or enhance instructions or job aids as needed and through job involvement.

• Assess and build and/or update ‘RUN’ processes as needed.

• Collaborate with other teams internally as needed to determine the resolution

• Contribute to customer knowledgebase

• Other duties as assigned and determined by the Product Support Manager/Lead

• Have experience in OIC (Oracle Integration Cloud)

• Have File Manage Transfer experience

Skills Requirements:

• Strong CC&B and CCS Functional and Technical expertise.

• 5+ years extensive hands-on experience developing customizations for Oracle Utilities Customer Care and Billing (CC&B) 2.6 application (2.7 a plus)

• Extensive knowledge & experience on CC&B Java

• Experience working on UI Maps, BPA scripts, plug-ins, service scripts, BOs, service tasks etc.

• Good knowledge on XAI/XSLT/XPath

• Responsible for the technical design and development including analysis, configuration and troubleshooting issues arising in CC&B application

• Good techno-functional knowledge of Oracle CC&B

• Good knowledge on OUAF framework

• Experience on PL/SQL development

• Minimum 3 years' Java experience

• Good understanding of CCB specific Java including Oracle Utilities SDK, Eclipse 3.7 and Hibernate Query Language, with experience writing high performance, multi-threaded, critical Java application extensions

• Should have broad functional knowledge of CC&B in at least 2-3 core functional areas (Billing, Payments, Credit & Collection, Financials) including good knowledge of CCB Configuration

Certifications:

Oracle Utilities Customer Cloud Service Certified Implementation Specialist

Oracle Utilities Customer Cloud Service Certified Implementation