Oracle Utilities Consultant - C2H - 100 Remote (Onshore to Canada)

Title : Oracle Utilities Consultant

Type : Contract to Hire

Location : 100%Remote (Onshore to Canada)

Salary: INR : Open

Roles and Responsibilities:

Technical/AMS/Oracle Utilities Consultant
• Managing a support ticket system
• Providing support to the business users including incident and problem management.
• Evaluating, testing, and approving monthly patches and quarterly releases, and communicating changes to all impacted stakeholders.
• Maintaining and implementing configuration changes to Oracle CCS.
• Monitoring system alerts and integration performance.
• Maintaining and updating relevant system and training documentation and providing training to the business on changes.
• Maintaining Oracle and BI Publisher reporting, developing new reports, updating dashboard
• Supporting the workgroup with utility industry knowledge.
• Knowledge Transfer: develop and/or enhance instructions or job aids as needed and through job involvement.
• Assess and build and/or update ‘RUN’ processes as needed.
• Collaborate with other teams internally as needed to determine the resolution
• Contribute to customer knowledgebase
• Other duties as assigned and determined by the Product Support Manager/Lead
• Have experience in OIC (Oracle Integration Cloud)
• Have File Manage Transfer experience
Skills Requirements:
• Strong CC&B and CCS Functional and Technical expertise.
• 5+ years extensive hands-on experience developing customizations for Oracle Utilities Customer Care and Billing (CC&B) 2.6 application (2.7 a plus)
• Extensive knowledge & experience on CC&B Java
• Experience working on UI Maps, BPA scripts, plug-ins, service scripts, BOs, service tasks etc.
• Good knowledge on XAI/XSLT/XPath
• Responsible for the technical design and development including analysis, configuration and troubleshooting issues arising in CC&B application
• Good techno-functional knowledge of Oracle CC&B
• Good knowledge on OUAF framework
• Experience on PL/SQL development
• Minimum 3 years' Java experience
• Good understanding of CCB specific Java including Oracle Utilities SDK, Eclipse 3.7 and Hibernate Query Language, with experience writing high performance, multi-threaded, critical Java application extensions
• Should have broad functional knowledge of CC&B in at least 2-3 core functional areas (Billing, Payments, Credit & Collection, Financials) including good knowledge of CCB Configuration
Certifications:
Oracle Utilities Customer Cloud Service Certified Implementation Specialist
Oracle Utilities Customer Cloud Service Certified Implementation

Key Skills:

• Strong Oracle CC&B and CCS functional and technical expertise.
• Extensive knowledge & experience on CC&B Java

Relevant Experience: 5 years