Operations Manager (Pod Lead) - Remote (PH)

About RocketAMS
RocketAMS is an Australian e-commerce agency started by former Amazon team members. We help brands grow on Amazon. Our team works fully remote across Australia and the Philippines.

About the role
You’ll lead a small team (a “pod”) of Account Specialists who manage our clients’ Amazon accounts. Your job is to help them do their best work: coaching, giving feedback, checking quality, and keeping the pod running smoothly.

You bring the leadership skills. We’ll teach you Amazon.

What you’ll do

• Run the pod’s weekly routine: 1:1s, stand-ups, and team meetings
• Coach your team through weekly 1:1s and clear, honest feedback
• Run performance conversations, and raise issues early with evidence
• Check client work for quality before it goes out
• Plan team workload, review timesheets, and arrange leave cover
• Train new Account Specialists from start to finish
• Manage one to two client accounts yourself

Your first 90 days

• Days 1 to 30, learn: learn Amazon basics and how we work. Shadow a Pod Lead for a full week and take on your first client account
• Days 31 to 60, support: check your pod’s work, answer team questions, run stand-ups, and co-run 1:1s
• Days 61 to 90, lead: run the pod’s weekly routine and 1:1s on your own, and lead your first performance conversation with support

What we’re looking for

• Experience managing a team, ideally a remote team
• Proof you’ve grown or improved a team, process, or function
• Experience running performance conversations
• A coaching style that’s supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
• Strong attention to detail and quality
• You learn new things quickly
• Strong written and spoken English
• Available to work 07:00 to 16:00 Manila time

Pay and growth

• AUD 1,250 a month to start
• Rises to AUD 1,350 a month once you’re signed off as Pod Lead (usually within six months)
• Fully remote, with structured training and a clear path to Pod Lead

Our hiring process

1. Application review
2. Screening call
3. Interview
4. Trial task (for example, planning a pod’s week and a role-play performance conversation)
5. Final interview

Must have

• Experience managing a team, ideally a remote team
• Proof you’ve grown or improved a team, process, or function
• Experience running performance conversations
• A coaching style that’s supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
• Strong attention to detail and quality
• You learn new things quickly
• Strong written and spoken English
• Available to work 07:00 to 16:00 Manila time, full-time
• Reliable internet and a quiet place to work from home [confirm]

Nice to have

• Amazon Seller Central or Vendor Central experience
• E-commerce or agency experience