Operations & Client Success Manager | LATAM Only | 81169

About us:
At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities

Our Client:

Our client is a digital marketing agency based in Orange County, California, serving healthcare and service-based businesses; plastic surgery, dental, medical weight loss, urgent care, and related niches. They generate patients for their clients through Meta advertising, organic content, and on-site production days.

They are a faith-driven company. Their Vision & Values are anchored in biblical principles: excellence, stewardship, faithfulness, and servant-heartedness, and they shape how we treat clients, teammates, and our work.
What you will do: 

We're looking for a highly capable Operations & Client Success Manager who can help lead these systems from strategy through execution. This is not a traditional operations or account management role.

We're looking for someone who understands marketing, sales, systems, people, and execution and can bring all of those pieces together to produce measurable results for our clients. You should be equally comfortable discussing strategy with a client, analyzing campaign performance, troubleshooting a CRM workflow, and building a process for the internal team to follow.

What You'll Own

Paid Media

Hands-on experience with Meta Ads and Google Ads, including campaign strategy, targeting, creative testing, tracking, optimization, and performance analysis. Understand metrics such as CPL, CAC, conversion rates, appointments, and revenue.

Funnels & Conversion

Understand the full journey:

Ad → Landing Page → Lead → Appointment → Patient → Revenue

Optimize landing pages, forms, offers, booking flows, and follow-up while identifying where leads are dropping off.

GoHighLevel / CRM

Strong hands-on GoHighLevel (GHL) experience, including pipelines, workflows, automations, SMS/email, lead nurture, appointment reminders, reactivation, routing, segmentation, calendars, forms, and reporting.

Client Success

Act as a strategic partner to clients by leading calls, presenting performance, making recommendations, managing expectations, solving problems, and building strong relationships with doctors and practice owners.

Sales & Conversion

Understand lead qualification, follow-up, appointment setting, objections, nurture, closing, conversion rates, and no-show recovery. Be able to diagnose the entire funnel when leads aren't converting.

Operations & Systems

Be a system builder who can create SOPs, workflows, QA processes, and accountability systems; identify bottlenecks, improve processes, and ensure work gets done.

Team Leadership

Coordinate across teams, assign ownership, manage priorities, remove blockers, follow up on deadlines, and maintain quality and accountability.

The Person We're Looking For

• Highly organized, resourceful, and proactive
• Strong communicator and problem-solver
• Strategic but hands-on
• Comfortable with technology
• Strong leadership and ownership mindset
• Calm under pressure
• Detail-oriented with a big-picture mindset
• Comfortable in a fast-paced environment
• Focused on business outcomes, not just task completion

• 3+ years of experience in digital marketing, growth, operations, or client success
• Hands-on experience with Meta Ads and Google Ads
• Strong, hands-on experience with GoHighLevel (GHL) and marketing automations
• Understanding of funnels, landing pages, lead generation, and conversion optimization
• Strong understanding of sales and lead-to-revenue processes
• Experience analyzing marketing performance and business KPIs such as CPL, CAC, conversion rates, appointments, and revenue
• Experience managing clients and leading client-facing conversations
• Strong project management, process improvement, and SOP development skills
• Ability to coordinate teams, assign ownership, and maintain accountability
• Strong communication, problem-solving, and decision-making skills
• Comfortable being hands-on and executing, not just managing
• Highly organized, proactive, resourceful, and comfortable in a fast-paced environment

Nice to Have

• Experience with medical/healthcare or local service marketing
• Copywriting or content strategy experience
• Experience with CRM/database reactivation
• Experience with ClickUp, Asana, Slack, or similar tools
• Experience building and optimizing sales/marketing automations
• Experience managing or leading marketing/operations teams