Operations Assistant (Remote - VA Management Focus)

About Remote Raven

Remote Raven is a global recruitment agency that connects businesses with top-tier Virtual Assistants (VAs). We are more than recruiters-we are long-term partners in operational success.

Role Overview

We are looking for a people-driven, organized Operations Assistant to support our Director of Operations in managing our growing VA network. This role is crucial in VA coaching, relationship building, attrition management, and stakeholder communication.

Key Responsibilities

VA Relationship & Success

- Support onboarding and day-to-day VA concerns

- Build rapport and conduct check-ins for VA retention

- Monitor performance and satisfaction

Stakeholder Communication Coaching

- Coach VAs on email, meeting, and reporting etiquette

- Provide real-time feedback to improve client interaction

- Lead communication training sessions

Attrition & Perception Management

- Identify early warning signs of disengagement

- Collaborate on action plans and retention strategies

- Conduct exit interviews and gather insights

Operational Support

- Schedule reviews, trainings, and check-ins

- Maintain accurate records and reports

- Assist in SOP creation and workflow improvement

- Manage task backlogs and monitor progress

- Track key performance metrics and team updates

- Help with scheduling and documentation

What Success Looks Like

- High VA retention and performance

- Improved client feedback

- Documented coaching and measurable results

- Seamless support for the Director of Operations

Qualifications

Required:

• 2+ years of experience in operations, HR, or client success
• Excellent English communication (written and verbal)
• Strong organization, multitasking, and follow-through
• Experience coaching or mentoring remote professionals.
• Proficient in Excel (pivot tables, formulas, VLOOKUP)
• Experience delivering performance feedback and managing coaching processes

Preferred:

• Experience in a remote staffing or VA agency
• Background in conducting performance reviews or training

Tools You'll Use

Office 365 | Microsoft Teams | Workable | Jotform | Canva