Operations Analyst Intern

About the role

As an Operations Analyst Intern, you will be part of the Deliveroo Belgium Operations team, supporting day-to-day performance and long-term strategy. You will help the team achieve its core mission: continuously improving operational performance to deliver the best possible value to our customers, riders, and restaurant partners.

Key Responsibilities:

• Data analysis & performance tracking:

  • Use available data sources to monitor operational performance.

  • Build dashboards and reports to track delivery network KPIs.
  • Identify trends, inefficiencies, and opportunities for improvement.
• Operational improvement initiatives:

  • Contribute to the design and execution of initiatives to optimise delivery network performance.

  • Support the implementation of operational processes and frameworks that improve efficiency and service quality.
  • Collaborate with Operations, Commercial, Finance and Marketing teams to execute performance improvement actions.
• Problem-solving & insights:

  • Conduct deep-dive analyses to justify recommendations and support decision-making.

  • Propose practical solutions to enhance Deliveroo’s operational model in Belgium.

Requirements:

• Currently enrolled in a degree program (Engineering, Business, Economics, Data/Analytics, or equivalent).
• Strong analytical and problem-solving skills, with experience using Excel/Google Sheets. SQL is a strong plus.
• Effective communicator in English (both written and spoken). French and/or Dutch are a strong plus.
• Highly organised, detail-oriented, and able to prioritise tasks with impact and deadlines in mind.
• Curious, proactive, and a strong team player, not afraid to challenge the status quo.
  

Internship details:

• Location: Brussels, Belgium
• Duration: 6 months (full-time)
• Start date: November-January