Online Chat Support

Online Chat Support Specialist

About DLN Consulting Group

DLN Consulting Group is a healthcare operations, technology, data, and workforce solutions firm founded in 2011. We are dedicated to delivering innovative solutions and outstanding service to our clients. Our team is built on integrity, collaboration, and a shared commitment to excellence in everything we do.

Position Summary

DLN Consulting Group is looking for a responsive, client-focused Online Chat Support Specialist to provide real-time assistance to clients, partners, and website visitors through our digital chat channels. You will be the first point of digital contact for many of our clients — representing DLN’s brand with professionalism, warmth, and efficiency. This role is perfect for someone who communicates clearly in writing and thrives in a fast-moving online support environment.

• High school diploma or GED required; associate or bachelor’s degree preferred
• 1+ years of experience in online chat support, customer service, or a client-facing role
• Outstanding written communication — fast, clear, professional, and friendly
• Typing speed of 50+ WPM with strong accuracy
• Comfortable managing multiple active chat windows simultaneously
• Proficiency with web-based tools, CRM platforms, and chat software
• Strong problem-solving skills and ability to think on your feet
• Reliable high-speed internet and a distraction-free home workspace
• Self-motivated with the ability to work independently during remote shifts