ResponsibilitiesKey Responsibilities
Lead customers through a standardized onboarding program focused on readiness, enablement, and early adoption; ensuring alignment with implementation partners who own technical delivery.
Drive customer engagement with Pigment Academy, co-build sessions, and onboarding milestones to ensure users gain foundational product skills.
Monitor onboarding progress and proactively surface risks related to participation, resourcing, or misalignment of expectations.
Partner with CSMs, Implementation Partners, and Solutions teams to ensure customers achieve their initial success criteria and are prepared for handoff into ongoing adoption.
Create, maintain, and improve scalable onboarding documentation, guides, templates, and digital resources.
Track and report onboarding KPIs including time-to-value, milestone completion, and training participation rates at scale.
Identify onboarding insights or systemic blockers and recommend improvements to processes, tooling, and customer education programs.
What We Offer
Competitive compensation package
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London, San Francisco and Austin coming soon!
High-end equipment (based on stock/availability) to do your work in the best conditions
We are hiring to fill an immediate opening for this position.
How We Work
Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
