Norwegian Customer Support Advisor | Delivery Services - Remote All Over Greece

Mercier Consultancy MD is excited to announce an opening for a Norwegian Customer Support Advisor specializing in Delivery Services. This remote position allows you to work from anywhere in Greece while providing exceptional support to our Norwegian-speaking clients. As a vital member of our team, you will assist customers in navigating our delivery services, ensuring timely and efficient resolution of their inquiries and issues.

Key Responsibilities

• Deliver outstanding customer support to Norwegian-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding delivery services, timelines, and tracking information.
• Resolve issues and complaints effectively, ensuring customer satisfaction throughout the process.
• Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
• Collaborate with warehouse and logistics teams to address and escalate issues when necessary.
• Stay informed about service updates and company policies to provide accurate support to customers.

• Fluency in Norwegian (oral and written) is required; proficiency in English is a plus.
• Experience in customer support roles, particularly in delivery or logistics services, is preferred.
• Strong communication skills with a focus on customer experience.
• Excellent problem-solving abilities and a proactive approach to customer inquiries.
• Familiarity with CRM systems and customer service software is advantageous.
• Ability to work independently from a remote location while managing multiple customer requests.
• A passion for delivering high-quality service and helping customers succeed.