Microsoft Business Central Support Team Lead - Managed Services

At TEKenable, we help organisations transform and grow through the intelligent use of technology. As a Microsoft Solutions Partner, we specialise in Business Applications, Data & AI, Modern Work, Digital Transformation, and Managed Services.

This role offers the opportunity to work from anywhere across either Ireland or the UK.

We are seeking an experienced Business Central Solution Lead to join our Managed Services team. This is a senior leadership role responsible for the technical and functional direction of Microsoft Dynamics 365 Business Central services across our managed customer portfolio.

As the Business Central Solution Lead, you will act as the highest point of escalation for complex Business Central issues, lead significant service improvements and changes, and mentor a team of consultants delivering high-quality support services. You will work closely with customers, technical teams, practice leadership, and service management to ensure outstanding service delivery while helping customers maximise the value of their Business Central investment.

Work for an award-winning company – TEKenable is a recognised Microsoft Business Applications Partner of the Year, certified as a Great Place to Work®, and included in the Deloitte Fast50 for seven consecutive years.

Global Reach – Join a global workforce of 200+ employees with operations across multiple countries, offering exposure to international projects and clients.

Hybrid Work Flexibility – Enjoy the freedom to work from anywhere in Ireland or the UK, supporting a strong work-life balance.

Diverse Technology Exposure – Work across Microsoft, Salesforce and low-code platforms, expanding your technical breadth and expertise.

Professional Growth – Develop your architecture capability, influence technical direction, and work on complex, high-impact ERP solutions.

Collaborative Environment – Be part of a supportive team that values strong communication, customer engagement and problem-solving.

Challenging Projects – Design and deliver ERP solutions across multiple industry sectors in a dynamic and evolving environment.

Comprehensive Benefits – Benefit from remote working, health insurance, flexible working hours and regular company events.

Team Leadership & People Management

• Lead, coach and develop a team of Business Central Functional and Technical Consultants.
• Provide technical guidance and day-to-day leadership across support and change activities.
• Support performance reviews, development planning and capability growth.

Service Leadership & Operational Excellence

• Own the technical and functional direction for Business Central within the Managed Services practice.
• Ensure delivery teams follow ITIL-aligned Incident, Problem and Change Management processes.
• Monitor SLA, KPI and service performance metrics and drive corrective actions where required.

Service Delivery & Customer Success

• Act as the senior escalation point for complex Business Central support issues.
• Maintain knowledge bases, runbooks, SOPs and support documentation.
• Advise customers on Microsoft release waves, upgrades and Business Central roadmaps

Stakeholder Management

• Act as the primary escalation contact for Business Central managed service customers.
• Participate in Monthly and Quarterly Service Reviews.
• Present service performance, SLA adherence, improvement initiatives and risks

Essential

• 5+ years' experience working with Microsoft Dynamics 365 Business Central.
• Strong functional and technical understanding of Business Central solutions.
• Previous experience leading, mentoring or coordinating consultants or support teams.
• Experience operating in a Managed Services, ERP Support or Consulting environment.
• Knowledge of Business Central ISV solutions such as Continia, Jet Reports, Insight Works and Power BI.
• Excellent communication, stakeholder engagement and presentation skills.