AI summary
Lead the Member Happiness team by managing daily operations, ensuring quality assurance, and providing coaching and training. Act as the point of contact for team updates and coordinate with cross-functional teams.
Eligible from: US only
Job Description
- Oversee daily operations
- Quality assurance
- Escalation triage
- Onboarding/ongoing training
- Maintain familiarity - current smart phone apps, services, networks, trends
- New product launches/workflow changes/brief the team
- Knowledge Base, & Macros - priority levels, tagging logic, escalations
- Maintain team scheduling rotation 365
- Lead team mtgs - keep the team aligned/connected
- Recurring cross-functional mtgs, translating updates into actionable guidance
- Point of contact for other teams/select client contacts
Requirements
- Smart phone
- Zendesk
- Coaching Skills
- Health Tech
- Written/verbal communication skills
- Manage fast-paced environment
- Problem-solving
- Private remote network
About the job
- Posted on
- Aug 20, 2026
- Job type
- Full-time
- Location
- United StatesRemote
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