Market Performance Specialist

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 56,000 hotels in 150+ countries - with over 140 million reservations processed by SiteMinder’s technology every year.

About the Market Performance Specialist role...

At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers across the APAC region.

As a Market Performance Specialist, you'll work closely with our customers across APAC, helping them maximise the value of SiteMinder's products and identify opportunities to improve their performance and revenue. This is a highly customer-facing, voice-led role, with regular outbound phone and video conversations with customers.

What you’ll do…

• Be a trusted advisor to our customers across APAC, helping them achieve their goals and maximise their revenue
• Proactively engage with customers through outbound phone calls and video calls to understand their needs, provide guidance and drive product adoption
• Quickly develop rapport and build strong relationships with customers from diverse backgrounds and markets
• Develop deep product knowledge and confidently demonstrate how to optimise SiteMinder's products based on each customer's needs
• Identify opportunities to help customers expand their use of SiteMinder products and improve their performance
• Meet KPIs related to revenue expansion, customer adoption and customer engagement
• Manage your pipeline and customer interactions in line with SLAs and KPIs
• Use email as a supporting communication channel to follow up with customers and maintain engagement

What you have…

• Genuine passion for sales, customer success and delivering great customer experiences
• Fluent written and verbal English and Thai, with the ability to communicate confidently and naturally with customers in both languages
• Additional fluency in Mandarin, Vietnamese or Bahasa Indonesia would be a bonus
• Excellent communication and relationship-building skills, with the ability to quickly establish rapport over the phone and video
• Experience working in a customer-facing role, ideally within the hotel industry, SaaS, customer success, account management or sales
• Strong commercial awareness and an interest in helping customers improve their business performance and revenue
• Enjoy working in a fast-paced, results-oriented environment and thrive on exceeding expectations
• Strong organisation and time-management skills, with the ability to manage multiple customer interactions and priorities

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.