Manager - User Experience : F&E

meesho
On-site
Posted 6 days ago
Fulfilment & Experience

AI summary

Manage and reshape the Fulfilment and Experience team at Meesho, overseeing team structure and roadmap while solving supply chain problems at scale.

Eligible from: Unclear

Job Description

About the Team

You will join the Fulfilment and Experience (F&E) team at Meesho. F&E is the operational and technological backbone powering India’s most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users.

From disintermediating traditional logistics through Valmo (Meesho’s unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match.

About the Role

This role offers a direct mandate to reshape a function that touches every single Meesho order, with full autonomy over team structure, roadmap, and how you solve the problem. It also gives you a seat at the table with senior leadership on one of Meesho's most visible 2-year bets, while allowing you to work at the intersection of scale (India's largest value e-commerce platform) and zero-to-one building.

Responsibilities

What You Will Do

  • Order-to-delivery experience — speed, reliability, and predictability of the fulfillment promise
  • Post-order experience — returns, refunds, and how fast/painlessly they resolve
  • Customer support — treating support volume as a signal to fix root causes, not just a queue to clear
  • The fast delivery network bet — reimagining what "fast" means for value e-commerce, and what infrastructure/network changes get us there
  • A team of 10–15 — you'll build, coach, and scale a pod of builders (not just managers)
  • What You Will Need

  • B.Tech/MBA from a premium institute preferred
  • 3–5 years overall experience; 1+ years in management consulting, strategy & ops, or a startup/tech environment (e-commerce or logistics preferred)
  • Proven experience leading teams (min. 1 year managerial experience)
  • Strong analytical and structured problem-solving skills
  • High ownership, strong bias for action, comfortable with ambiguity
  • Excellent stakeholder management — you'll work closely with Product, Ops, 3PLs, and Meesho leadership
  • Demonstrated founder/past-founder experience, or a track record of shipping 10x/zero-to-one bets in a past role.
  • Ready to Apply?

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    About the job

    Posted on
    Aug 18, 2026
    Job type
    Full-time
    Location
    Bangalore, KarnatakaOn-site

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