Leasing Consultant

Primary Responsibilities:

• Manage all incoming leads via phone, online, email, and in-person visits.
• Qualify renter criteria by asking pertinent questions, record conversations/visits on appropriate reports, and perform follow-up correspondence.
• Schedule property tours, greet prospective residents, communicate regularly to understand and assist with housing needs, and maintain a closing ratio of 50% or higher.
• Demonstrate and apply product knowledge to customer’s needs by communicating the features and benefits of community and apartment.
• Assist prospective resident with application process, following up on status regularly, and secure deposit in accordance with company procedures and Fair Housing requirements.
• Complete unit inspections to ensure market ready and/or move-in ready; communicate related maintenance service needs.
• Participate in marketing and neighborhood outreach activities to generate leads.
• Gather and report on market competition; shop competitive properties.
• Orient new residents to community (send move-in information, ready welcome gift, arrange for keys and access to package system, review community policies and procedures, remind of building features and amenities, etc.).
• Respond to resident issues with professionalism and offer creative solutions; communicate with and involve manager as appropriate.
• Assist with resident renewals, promotions, and events as directed.

Minimum Qualifications:

• Minimum of 2 years in relevant customer service preferred.
• Associate’s or bachelor’s degree preferred.
• High school diploma or GED required.
• Leasing, marketing, and resident relations of luxury multifamily apartment community.
• Executive-level customer service and sales through all interactions with a customer.
• Hospitality as first point of contact for both residents and guests.
• Open communication with property management and maintenance teams.
• Willingness to obtain Fair Housing Certification prior to interacting with prospective residents.

Pay: $20-22/hr with commission bonus potential.

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