Lead Implementation Consultant

Please note - this role will be remote or hybrid working, subject to the successful applicant's location in line with company policy

Key Responsibilities

1. Accountable for the full solution specific to the customer

• Understand how all parts of the system work together
• Ensure decisions in one area do not cause problems elsewhere
• Take responsibility for overall solution coherence

2. Make and own design decisions

• Be the accountable owner for cross‑module decisions
• Resolve solution conflicts between teams, modules, or requirements
• Make clear recommendations and take ownership of outcomes

3. Ensure consistency across modules

• Check that the different parts of the system are set up in a consistent way
• Identify and address solution issues early before they become major problems
• Prevent conflicting configurations across modules

4. Translate business policy into system behaviour

• Work with customers to understand policies and requirements
• Ensure those rules are applied correctly and consistently in the system
• Highlight risks where policy and system design don’t align

5. Provide leadership to customers and teams

• Act as the main functional authority for complex issues
• Support senior customer conversations and decisions
• Help explain complex topics in a simple and clear way

6. Assure delivery quality

• Ensure testing covers real end‑to‑end scenarios
• Help decide if the solution is ready to go live
• Focus teams on resolving the most important issues

Key Capabilities

• Able to think end‑to‑end across the whole solution
• Comfortable making decisions and taking ownership
• Able to simplify complex problems for others
• Confident to challenge and manage trade‑offs
• Understands how Operations, Policy, and System configuration
  fit together

Success Measures

• Clear ownership of design decisions
• Reduced rework and cross‑module issues
• Fewer escalations
• Increased customer confidence
• Less dependency on individual knowledge holders

• Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
• Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing Solution
• Experience in Consultancy, including customer interaction and project methodologies.
• Excellent written and verbal communication skills.
• Ability to problem-solve in demanding circumstances and manage multiple projects
• Experience leading and mentoring individuals in a consultancy capacity