AI summary
The Keyholder will lead the retail team at the Boston store, ensuring exceptional customer service and smooth store operations while mentoring and coaching associates.
Job Description
Hill House is seeking a Keyholder to help lead the retail team at our upcoming Boston, MA store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. This is a full-time position with a retail schedule (including weekends).
What You'll Do:
- Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met
- Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and merchandising standards to meet brand standards continually
- Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs
- Support Store Manager and Assistant Store Manager with daily staffing plans, inventory management, and visual displays
- Work in a fast-paced environment with fastidious attention to detail
Who You Are:
- Retail management experience or service industry management background
- Passion for people development and customer experiences
- Self-motivated with exceptional communication and motivational attitude
- High degree of flexibility and initiative
- Embraces a culture of learning and advocacy
- Has lived experiences with people from different backgrounds and diverse teams
Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated hourly compensation for this role is $22+/Hour
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information, please review the E-Verify Participation and Right to Work notices provided with the application materials.
About the job
- Posted on
- Jul 31, 2026
- Job type
- Full-time
- Location
- Boston, MAOn-site
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