Job Description
Role and Responsibilities:
Relationship management and growth
Develop and maintain key relationships: Build trust and rapport with high-value clients and senior decision-makers to foster long-term partnerships.
Drive upsell and cross-sell: Identify and pursue opportunities to expand business within existing accounts by introducing new or enhanced products and services (e.g., additional payment solutions, lending products).
Create strategic account plans: Develop and execute growth strategies tailored to each client's specific business objectives to maximize revenue and profitability.
Solution delivery and client advocacy
Serve as the main point of contact: Act as the central liaison between the client and internal teams, including product, engineering, and operations.
Guide the onboarding process: Support clients through the full onboarding cycle to ensure a smooth and successful start.
Provide tailored solutions: Use a deep understanding of the client's business and technical needs to propose and implement customized fintech solutions.
Champion client needs internally: Advocate for the client's interests and feedback within the company to influence product development and enhance service delivery.
Resolve client issues: Address and resolve client complaints and problems promptly and professionally to maintain trust.
Business intelligence and strategy
Conduct market analysis: Stay up-to-date on market trends, competitor activities, and industry dynamics to provide valuable insights to clients and internal teams.
Map white-space opportunities: Systematically identify unmet needs or untapped business segments within key client organizations for potential expansion.
Track and report on performance: Prepare regular reports and forecasts using key account metrics for both internal and external stakeholders.
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