Italian-Speaking Customer Support Specialist – Remote in Portugal

Category: Communications
Location:

Are you fluent in Italian and English and looking for a stable remote opportunity in an international environment?

We are hiring Italian-speaking Customer Support Specialists to join a multilingual team supporting a leading company in the telecommunications sector.

This is a fully remote position within mainland Portugal, offering long-term stability, professional development and the opportunity to work in an international environment.

Your Role

As a Customer Support Specialist, you will be the first point of contact for customers, supporting them with account, billing, service and technical-related enquiries while providing a high-quality customer experience.

Key Responsibilities

• Support Italian-speaking customers via phone, email and chat
  
• Assist with account, billing and service-related enquiries
  
• Troubleshoot and resolve customer issues efficiently
  
• Provide information about products, services and platform features
  
• Escalate more complex cases when needed
  
• Gather customer feedback and contribute to service improvements
  

What We’re Looking For

• Fluent Italian and English
  
• Previous experience in customer support, customer service or contact centre environments is an advantage
  
• Strong communication and problem-solving skills
  
• Good attention to detail
  
• Comfortable working with digital tools and technology
  
• Customer-focused and positive attitude
  
• Ability to work effectively in a fast-paced environment
  

Contract & Working Conditions

• Fully remote within mainland Portugal
  
• Monday to Friday
  
• Rotating 8-hour shifts between 07:00 and 18:00
  
• Availability to work on public holidays when scheduled
  
• Public holiday work is compensated with additional payment
  
• Permanent contract after 6 months
  

Compensation Package

• Base salary: €920/month
  
• Language allowance: €250/month
  
• Multiskill bonus: €150/month
  
• Performance bonus: up to €360/month
  
• Attendance allowance: €110/month
  
• Flex work allowance: €60/month
  
• Meal allowance: €10.20 per working day
  

Benefits

• Private health insurance
  
• Paid training
  
• Fully remote work
  
• International and multicultural environment
  
• Ongoing coaching and development
  
• Career progression opportunities
  
• Stable long-term project
  

Interested?

If you are fluent in Italian and English and looking for your next opportunity in Portugal, we’d love to hear from you.

Apply today!

Data Privacy Notice

By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be treated confidentially and used solely for evaluating your application.

Details

Originally posted on Himalayas