IT Support Specialist

IMPORTANT NOTICE: SMB Team will never solicit personal information, request equipment purchases, or send checks as part of our hiring process. All legitimate communication comes exclusively from @smbteam.com email addresses. If you receive outreach from any other domain (such as smbteam.us or similar), please disregard it and report it to [email protected].

SMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle management, and provisioning/deprovisioning in house while adding light technical project and cost-optimization capacity to the team.

WHAT'S IN IT FOR YOU?

📈 An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.

🦷 BENEFITS – We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.

☀️ FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.

💡 EDUCATION – Team member education and learning budget on courses, events and books.

🌴 FUN – Company activities, outings, and retreats.

💲 INVESTMENTS – 401(k) with a 3% Match.

💻 WORK STYLE – WFH or come to the office. The choice is yours!

The salary for this role is $50,000 - $60,000 annually based on experience.

Key Responsibilities:

• 1. Internal Team Technical Support
• Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc…)
• Troubleshoot and resolve routine issues independently & escalate complex issues where needed
• Maintain a running internal knowledge base of common issues and fixes
• 2. Device Lifecycle & New-Hire Onboarding
• Order and track company devices and maintain an inventory log
• Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access
• Install and administer remote monitoring/support software on all company devices.
• 3. Provisioning & Deprovisioning
• Provision new employees according to their specific role
• Fully and promptly deprovision departing employees’ accounts, licenses, and device access
• 4. Software & License Cost Optimization
• Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses
• Recommend consolidations and cost savings
• 5. Technical Project & Admin Support
• Assist the technology team with system upgrades, rollouts, and projects as needed
• Maintain technology documentation and internal support resources
• Research and suggest solutions for organizational technology needs

• Technical degree or certifications required
• 0-2 years job experience in a technical role
• Ability to quickly learn technical platforms; how they function and how end users must interact with them for best performance
• Exceptional creative problem solving skills; ability to diagnose,  research, and troubleshoot new challenges independently
• Excellent communication skills (written & verbal) & ability to collaborate with team members with varying technical fluency
• Experience with our tech stack strongly preferred
1. Lastpass
2. Hubspot
3. Asana
4. PandaDoc
5. Zoom
6. Slack
7. Toggl
8. Ninety
9. Google Workspace
• Experience prospecting new software