IT Operations - Workplace (Internship)

Internship: 6 months 

Location: Paris (on-site)

Role Overview

You will support daily IT operations with a strong focus on hardware and workplace IT. This includes end-user devices, IT stock management, and maintenance of office equipment such as video conferencing rooms.

You will contribute to the IT team’s activities and learn how to operate IT in a fast-growing international environment. This role is hands-on and focused on execution, with opportunities to progressively contribute to improvements and automation.

Responsibilities

End-User Support

• Provide first-line support for hardware, workplace IT and basic laptop software issues
• Troubleshoot laptops, peripherals and common user problems
• Assist employees with day-to-day IT needs in the office
• Contribute to onboarding and offboarding processes (device preparation, user assistance)

Hardware & Asset Management

• Manage IT equipment lifecycle (preparation, wipe, cleaning, recycling, resale)
  Track and maintain accurate inventory of devices
• Organize stock and ensure devices are ready to use
• Support procurement and logistics when needed

MDM (Device Management)

• Contribute to the administration of the MDM solution (JumpCloud)
• Organize and build device groups and policies
• Perform daily MDM tasks (enrollment, checks, basic troubleshooting, reporting)
• Help maintain and improve device configuration standards 

Workplace IT & Office Equipment

• Maintain and support meeting room equipment (video conferencing, cabling, screens, audio)
• Troubleshoot meeting room issues (connectivity, audio/video)
• Ensure office IT setup is functional (desks, printers, basic network access)

Continuous Improvement & Automation

• Contribute to improving IT processes and user experience
• Document simple procedures, configuration and user guides
• Help maintain application installation scripts
• Contribute to small automation tasks (based on your technical level)
• Support the rollout of new IT tools and solutions
  

Profile

• Student in IT or technical field
• Comfortable with everyday IT tools and environments
• Strong willingness to help users and good communication skills
• Dynamic, autonomous, and reliable
• Curious, organized, and motivated to learn
• Interest in hardware troubleshooting and workplace IT
• At ease in spoken and written English

Bonus

• Basic understanding of MDM tools (JumpCloud or equivalent)
• Basic scripting knowledge (Bash, PowerShell)
• Interest in IT security topics

What You Will Learn

• Manage IT hardware in an international environment
• Use and administer an MDM (JumpCloud)
• Understand IT security basics in a company context
• Develop troubleshooting and support skills
• Contribute to real IT operations, automation, and tooling