IT Manager

Position Overview

The IT Manager is responsible for leading the organization’s information technology operations, infrastructure, and strategy. This role combines hands-on technical expertise with strong leadership and project management skills, ensuring the reliability, security, and scalability of technology systems. The IT Manager will define and track team KPIs, drive continuous improvement, and collaborate closely with executive and departmental stakeholders to align IT initiatives with business objectives.

Compensation Range : $5 - $7 an hour.

Key Responsibilities

Leadership & Strategy

• Develop and execute a comprehensive IT strategy aligned with business goals and growth plans.
• Lead and mentor IT staff, defining key performance indicators (KPIs) for service delivery, incident resolution, project completion, and uptime targets.
• Conduct regular performance reviews, coaching sessions, and skills development planning.
• Partner with business leaders and department heads to understand operational requirements, set priorities, and communicate IT initiatives clearly across the organization.
• Develop and manage annual IT budgets, forecasts, and vendor contracts.

Systems & Infrastructure Management

• Oversee the design, deployment, and maintenance of core infrastructure (servers, networks, endpoints, cloud environments).
• Ensure system reliability, performance optimization, and adherence to SLAs for uptime and response time.
• Manage both on-prem and cloud-based services (Azure, AWS, M365, Google Workspace).
• Maintain comprehensive documentation for configurations, SOPs, and network topology.
• Establish and enforce lifecycle management for hardware, software, and licenses.

Security & Compliance

• Implement and enforce cybersecurity policies, controls, and incident response procedures.
• Administer identity, access, and endpoint security systems (e.g., Azure AD, Intune, Defender, MFA).
• Lead periodic security audits, risk assessments, and compliance reviews (HIPAA, SOC 2, ISO 27001, etc.).
• Develop user awareness and training programs to reduce security risk.
• Coordinate with compliance and legal teams to maintain regulatory posture.

Project Management & Delivery

• Oversee the planning, execution, and delivery of IT projects — including infrastructure upgrades, cloud migrations, application rollouts, and process automation.
• Create and maintain project roadmaps, Gantt charts, and milestone reports to track deliverables and dependencies.
• Apply project management methodologies (Agile, Waterfall, or hybrid) to ensure on-time and within-budget completion.
• Define project success metrics and report regularly to leadership on progress, risks, and ROI.
• Coordinate with cross-functional stakeholders (operations, HR, finance, legal, etc.) to ensure technology initiatives meet business needs and adoption targets.

Operational Excellence & Team KPIs

• Oversee helpdesk and IT operations, ensuring response and resolution times meet or exceed KPIs.
• Use dashboards and analytics to monitor ticket volume, uptime, service quality, and user satisfaction.
• Conduct quarterly reviews of team performance metrics, identifying improvement opportunities.
• Drive automation, standardization, and efficiency across recurring support tasks.
• Establish escalation paths and communication protocols for major incidents and outages.

Vendor & Stakeholder Coordination

• Manage vendor and MSP relationships, ensuring contracts deliver expected performance and value.
• Act as the primary IT liaison between internal teams, external partners, and executive stakeholders.
• Communicate project status, risks, and dependencies clearly through regular updates and executive summaries.
• Evaluate new technology vendors and platforms through RFPs, demos, and proof-of-concept evaluations.
• Partner with finance and procurement teams to streamline renewals, licensing, and technology spend.

Required Skills & Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related discipline (Master’s preferred).

• 5–10 years of progressive IT operations or infrastructure experience, including 2+ years in a management role.
• Proven experience leading teams, tracking KPIs, and managing multiple concurrent projects.
• Strong technical background across networking, Windows/Linux servers, and cloud infrastructure.
• Experience with Azure AD, Intune, M365, virtualization, and endpoint management.
• Familiarity with ITIL or service management frameworks.
• Excellent interpersonal, communication, and stakeholder management skills.
• Certifications preferred: PMP, ITIL, CISSP, or Microsoft Certified: Azure Administrator.

Preferred Experience

• Experience managing IT in a regulated industry (e.g., legal, healthcare, financial).
• Knowledge of automation and DevOps tools (PowerShell, Terraform, Ansible).
• Experience managing hybrid environments with remote and on-site staff.
• Exposure to modern collaboration and telephony systems (Teams, Zoom, VoIP, SIP).