IT Infrastructure Intern (L1 Support) (remote-only opportunity)

Build your operational muscle, ship real improvements, and learn how modern infrastructure actually runs.

This isn’t a “reset passwords all day” internship. You’ll be the first line for CloudLinux’s internal infrastructure, working from clear runbooks, fixing real problems, and automating away toil—with a mentor and a team that expects you to ship meaningful work. We’re looking for people who enjoy tinkering with Linux + Networks + VMs & Containers + Clouds, automating away toil, and applying product thinking and empathy toward users. If that’s not you, this role won’t be a good fit.

Key responsibilities:

• Triage and resolve L1 tickets using runbooks; escalate clearly when needed.
• Handle SSO/access, VPN, DNS/domain, light Atlassian admin, and basic provisioning.
• Automate repetitive work with Bash/Python/Terraform/Ansible; keep docs and runbooks sharp.
• Support internal teams like customers—focus on quality, speed, and reducing friction.
• Learn SRE fundamentals hands-on: reliability, performance, capacity, and automation.

Must-have skills:

• Basic grasp of software, networking, and cybersecurity.
• Strong problem-solving skills, curiosity, and passion for innovation.
• Desire to learn continuously and read broadly.
• Confident Linux user (terminal, logs, ping/traceroute/dig).
• Bash, basic Python, Git.
• Clear English and attention to detail.
• Studying or recently graduated in CS/IT (or equivalent experience).

Nice-to-have skills:

• SRE basics, Atlassian admin, DNS/TLS/VPN, CI/CD, monitoring, clouds, containers, IaC.